Support Center
Committed to Service
Martin Group has earned an unparalleled reputation for consistently delivering outstanding service to our clients. Our staff has earned national recognition for service and expertise. We work hard to keep your business running smoothly, and we never stop looking for ways to serve you faster and better.
Our Lake Geneva-based dispatch team and locally based technicians throughout southern Wisconsin and northern Illinois ensure that your service call will be answered promptly. Supplies such as toner ship daily from our headquarters, ensuring you will always be up and running.
Quick Response Time
- If you don’t talk to a service team member when you call us to report your problem, a service coordinator will return your call in less than 30 minutes – always.
Fast Emergency Service Response
- All emergency calls are handled within four hours guaranteed.
Industry-Leading Experience
- Martin Group service technicians have an average of 18.6 years of proven experience.
Manufacturer Trained and Certified
- Our technicians must complete a rigorous training program sponsored by our manufacturers. And training does not end once a technician has been certified on a particular machine—ongoing training is the Martin Group standard.
Fix It Right the First Time
- Our team first call effectiveness has held steady at a monthly team average around 60 percent for the last two years, consistently higher than the industry average of 36 percent (source: BEI).
With our 30-year proven history of exceptional service and support, we are honored that many of our clients have chosen us to be their office technology partner the entire time. We are committed to doing Whatever It Takes to satisfy our family of clients.
For more information, please contact us at (800) 222-6265 or email us.
