The Martin Group Service Team has an average of 15 years in the industry. Our Service Team exemplifies our dedications to our clients. With ongoing training we assure that our technicians will be up to date on any new device. This commitment to training helps us continue our tradition of having the one of the highest “First-call” repair rate in the industry.
With the workplace becoming more and more digital, IT support becomes more and more critical. Our IT team understands this need and they are there to answer the call. Martin Group also has a fantastic training team at your disposal to make sure that everyone of your users feels comfortable using all your devices.
IT & Training
Martin Group Client Consultants will take the time to learn about your organization, and then recommend customized solutions. This approach of customization ensures that our recommendations are based on what is right for you and not our bottom line.
Our Administration team is a dedicated and versatile team. They are committed to serving our clients to the highest level. Whether it be placing a supply order, taking a service call, or organizing a contract for you. They are always there to continue the tradition of customer service that Martin Group was founded on.
President and Owner
John has been in the office equipment industry his entire professional life, starting out selling fax machines and analog copiers in the 1980s. He joined Martin Business Group in 1999 as vice president and partner and became sole owner, CEO, and president in 2007. He is a familiar face in the community through his involvement in the Lake Geneva Rotary Club, where he has served as President and as Assistant District Governor for southern Wisconsin District 6270. He also serves as board member of the Lake Geneva Chamber of Commerce. In his free time John is a noted amateur photographer.
Rebecca joined the Martin Group team in 2010 and became the General Manager in 2012. As our GM she oversees our finances, and our day to day operations. Rebecca graduated Lambda Pi Eta from UW-Milwaukee with a BA in Communications and she also gained 9 years of experience in the financial industry. In the rare times that Rebecca isn’t crunching numbers, setting goals, or working on spreadsheets – she enjoys theatre, traveling, and photography.
Contracts & Compliance Manager
Tracy joined Martin Group in 2013 as a Contract Administrator and in 2014 became the Contracts & Compliance Manager. She oversees Contracts and Accounts Receivable. Tracy has a diverse background of 13 years in the Financial Industry prior to Martin Group. She is skilled in Compliance, Audit, Accounting, Policy & Process Development, and Contract Administration. In her personal time she enjoys most things that involve the outdoors. She loves to fish, garden, and spend time with family and friends.
Client Relations Manager
Desirae Skelton joined Martin Group in 2014 and became our Client Relations Manager in 2016. As our Client Relations Manager she is a liaison between Martin Group and its clients, ensuring excellent customer service and client satisfaction. Desirae has over 20 years customer service experience ranging from retail and telecommunications to real estate. When she is not working with our team and clients, Desirae can be found on her boat or with her nose in a book.
Accounts Payable & Human Resources
Teri Long is one of the most tenured members of the Martin Group team. She is in charge of all of our Accounts Payable and Human Resources. Everyone loves Teri (she writes checks). In her off time she enjoys traveling or hitting the beach in the summer. She is also an avid Billiken volleyball supporter and rarely misses a game.