Our Sixth Pro-Tech Service Award Win
June 20, 2011
Martin Group, southeast/south central Wisconsin’s and northern Illinois’ premier office equipment dealer, has been awarded the Konica Minolta Pro-Tech Service Certification Award for 2011 This is the sixth consecutive year that Martin Group has won this prestigious national service award, which recognizes Konica Minolta dealerships that demonstrate the highest commitment to customer support and satisfaction.
“It is a privilege to be recognized for excellence in service by an industry leader of Konica Minolta’s stature,” said John Stensland, president and owner. “We’re proud of our products, our service, and our staff, but we are proudest to have earned the loyalty of our valued family of clients.”
To attain the Pro-Tech standard, each element of Martin Group’s operation was evaluated and measured, including its management skills, inventory control systems, technical expertise, dispatch systems, and customer satisfaction ratings.
“Providing excellent service has become increasingly important in our industry, and Konica Minolta is committed to assuring the highest performance standards across our organization,” said James Ingrassia, Vice President, Solutions Support Division, Konica Minolta Business Solutions U.S.A., Inc. “The Pro-Tech Service Award represents Konica Minolta’s gold standard for service competence and proficiency. There is no higher honor for an authorized Konica Minolta dealer partner and Martin Group should be very proud of its achievement.”
