With over 35 years of exceptional service and support, we are honored that many of our clients have chosen us to be their office technology partner for all of those years. We are committed to doing whatever it takes to satisfy our family of clients.
Martin Group has earned an unparalleled reputation for consistently delivering outstanding service to our clients. Our staff has earned national recognition for service and expertise. We work hard to keep your business running smoothly, and we never stop looking for ways to better and more efficiently serve you. For 12 years in a row we have been recognized as a Pro-Tech service center by our manufacturer, Konica Minolta. Less than 15% of all Konica Minolta providers win this award.
When you call for service, you call locally. Our goal is for you to speak to a team member every time – no machines, no prompts, just a friendly voice who is there to help.
Local technicians translate to a quick response time to your needs. Martin Group guarantees a four hour response time to all emergency calls. Our technicians’ goal is to fix it right the first time. Our team’s first call effectiveness has held steady at an average of 70%, consistently higher than the industry average of 36% (source: BEI).
With our staff you can expect the best professional caliber support every time. Martin Group technicians boast an average of 15 years experience in the industry.
Each Martin Group technician must successfully complete a rigorous training program sponsored by our manufacturers. And training does not end once a technician has been certified on a particular machine—ongoing training and excellence in service is the Martin Group standard!